Shipments and returns

SHIPPING:

We promise to process your orders within 7 working days of order confirmation. Thanks to the craftsmanship we put into each piece of jewellery, we guarantee that the product you receive will be made with attention to detail and quality. Your satisfaction is our priority, and we will do everything possible to deliver your jewelry to you quickly and efficiently.

RETURNS:

Do you want to make a return or request a refund?

No problem... follow the instructions below to understand how to proceed with your request. It takes just 2 minutes.

Don't like the product(s)? Follow these steps:

Retrieve your order number (you can find it in the confirmation email when you placed your order).

Contact us via the support icon at the bottom right or write an email to info@sebamakes.com with your return request and order number.

We will take care of your request and give you instructions for sending the package to our warehouses. As soon as the package arrives, we will refund your money immediately.

NB shipping costs to our warehouses will be your responsibility. Once used, the product can no longer be eligible for return.

Did the product(s) arrive defective? Follow these steps:

 Take photos of the defective product, illustrating the problem as precisely as possible (2-3 photos/videos are fine).

Retrieve your order number (you can find it in the confirmation email when you placed your order).

Send us photos and order number to our email info@sebamakes.com

We will take a look at your request and give you instructions for shipping the package to our warehouses. As soon as the package arrives, we will refund your money immediately.

NB shipping costs to our warehouses will be your responsibility.

For any other requests for returns/refunds or further questions, do not hesitate to contact us via the support icon at the bottom right or by writing us an email at info@sebamakes.com

We will reply to you as soon as possible,

Greetings from the Sebamakes team