Returns & Refunds Policy
At Sebamakes, every piece is handmade to order in our workshop in Modena, Italy. We want you to love what you receive — here's how returns work.
Right of Withdrawal / Returns
We accept returns within 14 days of delivery, wherever you're ordering from.
If you are purchasing as a consumer within the EU, this is also your legal right of withdrawal under EU consumer protection law. For orders placed from outside the EU, the same 14-day window applies as our store policy.
To request a return, email us at info@sebamakes.com with your order number within 14 days of receiving your item.
Conditions for Returns
- The product must be unused, unworn, and in its original condition.
- Return shipping costs are the responsibility of the customer.
- Once we receive and inspect the item, we will process your refund to the original payment method within a reasonable time.
Exceptions
We cannot accept returns on customized or personalized pieces — including made-to-order pieces created with modifications beyond a standard size selection. Under EU law, goods made to a consumer's specifications are excluded from the standard right of withdrawal.
Defective or Damaged Items
If your item arrives damaged or defective, email us at info@sebamakes.com with photos or video of the issue along with your order number. We will arrange the return and provide a replacement or a full refund — you will not bear the return shipping cost in this case.
Contact
Questions about a return? Reach us anytime at info@sebamakes.com.