Legal terms

Terms and Conditions
About us

Sebamakes is an independent jewelry project based in Modena, Italy.

Each piece is born from a direct engagement with the material: shapes are built and finished by hand, with no shortcuts. We do not believe in mass production.

Every creation demands time, focus, and manual precision. The result is a collection of solid objects with tangible weight and a distinct presence, designed for those who recognize the true value of craftsmanship and the art of making.

Every piece of jewelry is entirely Made in Italy.

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Frequently Asked Questions (FAQ)
How does shipping work?

We ship all orders exclusively via DHL Express. This is a deliberate choice to ensure:

  • Fast delivery (1–3 business days after dispatch)
  • Full end-to-end tracking
  • Maximum security for high-value items

We also utilize DHL GoGreen services to offset the environmental impact of every shipment.

How long will it take?

Each piece of jewelry is made to order and shipped within 10–14 business days.
From our workshop to your doorstep—secure, fast, and handled with care.

How do returns work?
Returns & Refunds

We accept returns within 14 days of delivery.
To request a return, please email us at info@sebamakes.com with your order number.

Conditions:
  • The product must be unused and in its original condition.
  • Return shipping costs are the responsibility of the customer.
  • Once we receive and inspect the item, we will process your refund.
Defective Products

If your item arrives damaged or defective:

  1. Send us an email with photos/videos and your order number.
  2. We will arrange the return and provide a replacement or a full refund.

Please note: We cannot accept returns or exchanges on customized or personalized products.

How do I find my size?

To find your perfect fit, check out our Size Guide.

How do I care for my jewelry?

Cleaning:

Clean your jewelry by soaking it in warm water with a mild detergent. For silver pieces, you can also use specialized silver cleaners to prevent oxidation. Always dry them thoroughly to prevent water spots or damage.

Drying & Special Finishes:

After cleaning, dry your jewelry carefully to prevent tarnishing. If your piece features a burnished or oxidized finish, clean gently to preserve its unique character. For jewelry with natural gemstones, use only a soft, dry cloth to maintain their luster.

Storage Tips:

Store your pieces in separate compartments or pouches to avoid contact; this prevents scratches and keeps them from becoming dull. Additionally, we recommend removing your jewelry when applying lotions, perfumes, or using cleaning products to protect the metal from chemical residues.

How do custom orders work?

You can find all the details regarding personalized and custom orders by clicking here.